Refund policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Because of limited products, there is a strict no refund policy! All orders are final! If there was a mistake made our end, please reach out to us immediate and we will help you get the problem solved as soon as possible. 

Exchanges 
All sales are final due to limited products. If there was a mistake made our end, please reach out to us immediate and we will help you get the problem solved as soon as possible.

Refunds
All sales are final due to limited products. If there is a mistake on our end, please reach out to us immediate. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ten09cos.com.